Terms of service

Welcome to the official Girl About website.

Thank you for choosing to shop with us via Shopify. Before you get started, please take a moment to review the following Terms and Conditions. By placing an order through this platform, you acknowledge and agree to these Terms and Conditions as well as our Privacy Policy, whether or not you create an account.

These terms outline what you can expect from us and what we expect from you. They are intended to ensure a smooth and enjoyable shopping experience. For additional guidance, please visit our Help page or contact our Customer Care team. We are always happy to assist.

1. About Us

This website is operated by Girl About Clothing Co.
For inquiries, please contact us at: customercare@girl-about.com

2. Eligibility to Shop

To shop with Girl About, you must:

  • Be at least 18 years of age

  • Possess a valid credit or debit card that we accept

  • Be authorized to use the card for the purchase (that is, it is registered in your name or you have explicit permission to use it)

3. Order Placement and Service Availability

When you place an order, you will receive a confirmation email acknowledging receipt. If you are paying by card, a standard pre-authorization check will be conducted to verify the card and the transaction amount. Your order will be accepted once payment is authorized and processed.

4. Modifying or Cancelling Orders

Once an order is placed, it cannot be modified. However, you may cancel your order within 12 hours. If the order has already been dispatched, it must be returned upon delivery before a replacement or refund can be processed.

Please ensure that all information provided at checkout is accurate and complete to avoid delays.

5. Pricing and Product Descriptions

We make every effort to ensure product details and pricing are accurate. However, errors may occasionally occur. If we discover an error in the pricing or description of an item you have ordered, we will contact you promptly to confirm whether you would like to proceed with the corrected information or cancel your order. In cases where an overcharge occurs, we will offer a credit note or gift voucher to compensate the difference.

6. Delivery

At checkout, you will be able to select from various delivery options with estimated delivery dates and times based on your address. While we strive to dispatch and deliver your order within the indicated timeframe, occasional delays may occur. We will keep you informed of any changes via email and provide tracking updates where possible. For more information, please visit our Delivery Information page.

7. Returns and Exchanges

We understand that sometimes things do not work out. As long as an item is in its original condition, we gladly accept returns within 7days of delivery.

To qualify for a return:

  • Items must be unwashed, unaltered, and in original condition with all tags attached

  • Proof of purchase must be provided

For defective or incorrect items:

  • You may return the item for a replacement or store credit

  • In this case, we will cover the return shipping cost

For other returns:

  • Customers are responsible for return shipping fees

  • Once the item is received and inspected, store credit or an exchange will be issued

We are not responsible for lost return shipments, and we cannot refund original shipping charges unless the return is due to our error. For any return-related inquiries, please contact us at customercare@girlabout.co.ke.

8. Fair Use of Returns

To maintain a fair shopping environment, we reserve the right to monitor returns activity. In cases where we suspect misuse, such as repeated returns of worn items, we may restrict or deny future returns. If you believe a mistake has been made, please reach out to our Customer Care team.

9. Promotional Codes

We occasionally offer promotions through discount or offer codes. Please note:

  • Promotional codes must be applied at checkout to be valid

  • Each code has its own terms and conditions, such as applicable products, expiration dates, and usage limits

  • If a code is issued to you personally, please do not share it. If we detect misuse, we may cancel the code and suspend the associated account

10. Your Personal Information

Girl About is committed to protecting your privacy. To learn how we use your data, please review our Privacy Policy. If your personal information changes, please update your account details to ensure continued access to our services and communications.

11. Intellectual Property

All content on this website, including text, images, designs, and logos, is the property of Girl About Limited and is protected by intellectual property laws. You may store, print, or display the content for personal, non-commercial use. Any use of this content for commercial purposes without prior written consent is strictly prohibited.

12. Customer Support

Our Customer Care team is available Monday to Friday from 8:00 AM to 5:00 PM. You can reach us via:

13. User-Generated Content

We love seeing how you style Girl About. When you tag us or use the hashtag #GirlAbout, you grant us permission to share your content on our website and social media platforms.

By doing so, you agree that:

  • We may use your handle and content across our official platforms

  • We may edit, crop, or enhance the content

  • You have the rights to the content and the consent of anyone featured in it

  • You are at least 18 years of age

If you prefer that we do not use your content, please let us know and we will remove it from all platforms under our control. Please be aware that once posted, other users may share or save the content, and this is beyond our control. If you are uncomfortable with this, we recommend not granting permission to share your content.

If you have any questions regarding these Terms and Conditions or your shopping experience, we are here to help. Thank you for choosing Girl About. We look forward to helping you express your style with confidence.